What is the percentage of calls being answered by physician

Assignment Help Operation Management

Reference no: EM13780644

A company has started a phone service that uses overseas doctors to provide emergency medical consultations. The responding doctors are based in a country with low wages but with a highly skilled pool of physicians. Responding to each call takes on average 15 minutes. At any given moment in time, there are 4 doctors overseas on duty. Calls arrive every 5 minutes on average and standard deviation of the inter-arrival time is 5 minutes. The company receives $50 from the patient’s insurance company for each consultation. If one of the 4 overseas doctors is available, the firm pays $20 to the doctor and makes $30 in profit. If no doctor is available overseas, the call is rerouted to the U.S. where a local physician answers the question. A local physician is always available to take a call. In this case, the firm pays the $50 to the local physician, so there’s no profit for the company.

1. What is the percentage of calls being answered by a physician in the US? (Write the percentage, that is, if your answer is 53.22%, input 53.22 as the answer.)

2. How much (in $) does the company pay the physicians in the US over a 4 hour period?

3. What would be the additional profit (in $) per hour if the company managed to have 10 doctors overseas on duty at any given time?

Reference no: EM13780644

Questions Cloud

Assignment on disaster recovery : The topic of the paper is Disaster Recovery. The outline of the paper is the skeleton of your paper. It should include all areas you plan to discuss in your paper. It should include

Social psychology-all-male robotics club : John is an artistic, intelligent boy who is not interested in sports or other "typical" male pursuits. He enjoys writing fiction and poetry for the school newspaper. When he gets on the school bus no one will share a seat with him. He ends up stan..

Implement fingerprint technology in banks : Implement fingerprint technology in banks to be used instead of ID cards. My job is to: Research the cost of implementing the technology.

What is the mechanism for it : What is the product of 1,1-diphenylethanol + Montmorillonite K10 Clay undergoing microwave radiation? What is the mechanism for it?

What is the percentage of calls being answered by physician : A company has started a phone service that uses overseas doctors to provide emergency medical consultations. The responding doctors are based in a country with low wages but with a highly skilled pool of physicians. Responding to each call takes on a..

Write a summary on charismatic leadership : Write a summary on Charismatic Leadership- How much charisma, or how many charismatic behaviors and how have it exhibited to you

Prepare circular flow diagram - include government sector : A circular flow diagram that includes the government sector. For this part of your paper, you should include a description of the roles that each participant plays in the economy and how the different sectors interact in the markets.

Approves study abroad documents : Mark Lane approves study abroad documents for the University of Utah. Students must wait in line with their forms outside Mark's office. One student at a time is allowed in his office and Mark takes precisely 25 minutes to evaluate each student’s set..

How do you think the operations should be executed : How do you think the operations should be executed? Be specific. What are the greatest challenges to your 2 selected operations? Explain. What would the consequences be if the operations are considered failures? Explain

User Account

All Pages