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There are many ways to increase customer satisfaction, and increase the level of customer service in your establishment. One is to "tune in" or be more sensitive to guest needs. Another might be to establish a greater rapport with your customers.....knowing your customers by name is extremely important in our field.
I have found the most effective method of improving customer service is to provide an "unexpected" or "special" service to a guests experience, sometimes at a moment's notice. The term used for this kind of customer surprise, is called "wowing" the guest.
Airlines occasionally "wow" their passengers with a small candy bar treat as they board. It is unexpected and makes for a nice "appreciative" surprise to the travel experience. By the same token, restaurant chefs from time to time may send out a small, one-bite Amuse-Bouche (look it up) to the table "compliments of the chef".
Think about your dream job once you graduate. From a customer service perspective, what is the most creative customer "wow" experience you can think of that will go along way in retaining their business, yet at the same time, not be a costly burden to your operation? Your initial post should be at least 250 words.
Determine how a company structures and uses groups or teams. Do you feel your organization would be a good fit for you ? Why or why not?
Currently, the risk-free rate of return is 4 percent, and the return on an average stock is 10 percent. If HE's stock is selling at its equilibrium price, what is its growth rate?
Why should an organization consider implementing a company sponsored retirement plan for their employees? What would be some of the available options in choosing the right plan? Do you think employees would favor a specific plan? If so, which plan..
Imagine that you are an office manager and you have been tasked with the job of coordinating and heading the dismissal meeting for an employee layoff.
describe a situation in which you have acted as a transformational or transactional leader. were you successful or
Question 1: What techniques or tools can managers use to improve programmed and non-programmed decisions?
employees willingness to engage labor union amp union benefit-employees might respond to workplace injustice in one of
1. find and evaluate the marketing strategies that wal-mart pursued to maintain its growth and marketing leadership
review case study - crime and punishmentdisciplining employees is perceived generally by supervisors as a difficult and
Applicant Tests - Legal and Ethical Considerations: Prepare a short essay discussing some of the legal and ethical considerations of major types of tests: cognitive abilities, motor and physical abilities, personality and interests, and achievement..
As part of your first assignment, you were asked to send the PAMS assessment to three (3) of your peers. By now you should have received those evaluations. Review their responses and compare them to your own assessment. How did their assessment..
Benefits are very necessary. However, it is not possible for all companies, of any size to be able to afford all of these programs. In addition, the new medical insurance fine may in many cases put companies down for the count.
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