What is the best advice you can give call center lectures

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Reference no: EM132228260

1. A conference call (mostly informational) is planned for tomorrow with 25 people calling in to the corporate call center and there is scheduled (3) three conference call lecturers at the sales office to talk with the 25 people calling into the call center. What is the best advice you can give the call center lecturers:

a. Making sure to instruct each caller to go to a private room so the noise will not interfere with the other callers

b. Make sure the three call lecturers are not in a noise filled environment of a large room with potential for echoes

c. The agenda items on the call can be discussed at the beginning of the call eliminating the need to send out the agenda ahead of time since it is a lecture.

d. All of the above

e. A & B only

2. Round Robin Brainstorming or Rally Robin is a strategy used when the class is divided into small groups of 4 to 6 per team with one person appointed as the team recorder. A question is posed by the leader with many possible answers and team members are given time to think about answers.

True or False

3. Which statement(s) is true:

a. Productive meetings are in great demand

b. Team leader must know how to reach consensus

c. Effective leadership can help others take responsibility for their problems by helping them learn problem solving techniques

d. If team leaders want support and commitment from people you must learn how to draw out people and collaborate with them individually and collectively

e. B and C and D only

f. All of the above

4. Using the Classroom setting arrangement allows:

a. The speaker easier control of the participants

b. Participants can take notes easily

c. Allows for higher level of group participation and decision making capabilities

d. Better placement of audio visual aids for all to see

e. All of the above

f. A, B and D only

Reference no: EM132228260

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