What is the average customer time in the system

Assignment Help Operation Management

Reference no: EM13844648

The Bijou Theater in Hermosa Beach, California, shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customer’s parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don’t get in until after the feature has started.) What is the average customer time in the system? What would be the effect on customer time in the system of having a second ticket taker doing nothing but validations and card punching, thereby cutting the average service time to 20 seconds? Would system waiting time be less than you found in b if a second window was opened with each server doing all three tasks?

Reference no: EM13844648

Questions Cloud

Mission statement for the group : Develop a 4-5-page paper (APA) using the following as your guide. Use headings to organize content. Read the case study. Create a mission statement for the group identified in the case.

Consideration in deciding the composition of the team : If you were creating a project team for an organization, what kinds of factors would you take into consideration in deciding the composition of the team? Would these factors be different if you were putting together a problem-solving team? Why, or wh..

Consolidate the service desks : Sharp Discounts Wholesale Club is considering consolidating its two service desks into one location, staffed by two clerks. The clerks will continue to work at the same individual speed of four minutes per customer. What is the probability of waiting..

What factors influence its fluctuations : Briefly summarise the main issues discussed in article - Using Demand and Supply model of exchange rate determination briefly explain how AUD is determined in the forex market, and what factors influence its fluctuations.

What is the average customer time in the system : The Bijou Theater in Hermosa Beach, California, shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customer’s parking..

Determine the new annual cost for hiring and training : A call center employs 1,000 agents. Every month 50 employees leave the company and 50 new employees are hired. How long on average does an agent work for this call center? Suppose the cost of hiring and training a new agent is $1,000. How much can th..

Analysis of the leadership styles and characteristics : Write a case study for a medium-sized manufacturing corporation with 250 employees. 3-5 page analysis of the leadership styles and characteristics of effective leaders, based on a leader that's admired on leadership approaches

Tradeoffs between internal and external growth strategy : What are the tradeoffs (pros and cons) between an internal and an external growth strategy? Which approach is best as an international strategy? Why?

Conceptual data model assignment-metropolitan housing : The Metropolitan Housing Agency (MHA) is a nonprofits organization that advocates the development and improvement of low-income housing. MHA operates in a metropolitan area of approximately 2.2 million people in a mid-western city. MHA maintains data..

User Account

All Pages