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Part A: Needs assessment involves organization, person, and task analysis. Which one of these analyses do you believe is most important? Which is least important? Why?
Part B: Your boss says: "Why do I need to tell you what type of learning capability I'm interested in? I just want a training program to teach employees how to give good customer service. Explain to the boss how "good customer service" can be translated into different learning outcomes.
Part C: If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees?
Part D: Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?
Scores for a certain exam follow a normal distribution with a mean of 82.54 and a standard deviation of 3.15. What is the standard Z-score associated with a score of 88.12? What is the probability that a randomly selected student’s score will fall be..
write a paper of no more than 700 words discussing the research principles found in the assigned reading and their
Unsure of legal obligations in designing a total compensation plan, a client has asked you, as a human resources consultant
Will the government have to step up their regulation of natural resources and promote more conservation?
Identify the frame(s) used by the leaders in the Challenger and Columbia situations (i.e., Structure, HR, Political, and Symbolic). Review the choice of frames made by the management in those situations. Explain if the situation with the space shu..
What does the term "framing" mean and how does it relate to the issue of perceptions? How can we counter these perceptual errors?
You are preparing to write a formal report to be presented to management at your workplace. What are some potential needs for this audience you should be aware of when writing the report? What are the risks of not considering the audience's needs?
Imagine you are an HR consultant working with a client, OR you could be a line manager who is frustrated by past recruitment and selection failures.
If that person comes into his office for a service, he will give an additional 5% of the Medicare-billable amount to the FEMA inspector making the referral.
a brief description of the research project and issue under investigation and an analysis of good practice in relation to this issue and identification of the key stakeholders and why and how they might be interested in or affected by this study
How do you define training? How do you define professional development? What are the most common characteristics of an effective training and development program
There has been a lot of discussion about unions and whether they are beneficial or not. Do you believe unions still add value to the workplace?
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