What interviewing method will you use

Reference no: EM1334031

HR in a Call Center

You are the HR Director in a call center. The call center manager is newly promoted, and has no experience with hiring. She just notified you of the need to hire 15 customer service representatives to start in the next training class (30 days from today).

Develop a detailed response to address the following questions:

What process will you use to recruit a diverse pool of quality candidates? Consider the various recruiting methods available. What is your rationale for that approach?
What interviewing method will you use and why?
What will you do to ensure a reliable and valid screening process is used?
How will you prepare the call center manager for her role in hiring?
Be sure to cite research used in developing your response to those 4 questions.

Reference no: EM1334031

Questions Cloud

Show the legal issues the organization is facing : What are the federal requirements the organization should consider when developing employment policies and legal issues the organization is facing related to staffing system management?

What would be the value of the flags : If the last operation performed on a computer with an 8-bit word was an addition in that the two operands were 00000010 and 00000011, what would be the value of the following flags.

Determination of interest rates : What is the yield on the seven-year, AA-rated bond issued by Pettigrew? Disregard cross-product terms; that is, if averaging is required, use arithmetic average.

Calculate the total inventory cost : Allsap Apple Company buys apples from local orchards and presses them to produce apple juice. The pulp that remains after pressing is sold to farmers as livestock food. Calculate the total inventory cost.

What interviewing method will you use : What interviewing method will you use and why and What will you do to ensure a reliable and valid screening process is used?

What is the best process to prevent it : What is the best process to prevent it. What is your experience with Spam? How is spam affecting the Internet as a whole.

Sec impact financial decision-making : What is the SEC? How does it impact financial decision-making? What constraints might it put on a company?

Hedging fluctuation of foreign currency : What are three ways in which a company may hedge the fluctuation of foreign currency?

Specialization or research interest : Describe the specialization or research interest you desire to pursue if accepted. What are your personal and professional goals?

User Account

All Pages