Reference no: EM133843654
Questions
1. Which reason qualifies as organizational justification for a career development program?
A) Employee attrition can be reduced
B) Personnel can be used more effectively
C) Employees can increase earning power
D) Employment benefits are increased
2. Which statement concerning organizational culture is true?
A) It presents how employees "perceive" an organization
B) It defines how power is used by organizations to direct the work of others
C) It describes the predictable stages of group and organizational development
D) It is a system of symbols, beliefs, values, history, and communication patterns
3. Which statement best describes the managers role in socialization?
A) Providing the employee with organizational rules and regulations
B) Providing the new employee with a good preceptor
C) Ensuring that there are sufficient numbers of good role models
D) Sharing organizational values, expected attitudes, and history
4. Which is a motivating factor identified in Herzberg's motivation-hygiene theory?
A) Money
B) A chance for promotion
C) A well-lighted parking lot
D) Free meals in the cafeteria
5. Which statement concerning nonverbal communication is true?
A) It is consistent across cultures
B) It is given more credence than verbal communication when the two are incongruent
C) It should be minimized because it confuses the receiver regarding the true intent of the message
D) It is a significant part of the communication exchange only when it is not congruent with the verbal exchange
6. You overhear an experienced nurses say to a new nurse, Sorry you wont be able to join us for our weekly get-together at the local yogurt shop. I see you are going to be here charting for a while yet.i What is this an example of?
A) Behavior that supports positive sanctions
B) An application of a sanction regarding group norms
C) Constructive feedback about expected group norms
D) Role modeling desired behavior
7. An RN is a team leader for a small module of patients. While listening to a taperecorded report on Mr. Smith, one of your team members remarks, "My mother lives near him and she says his wife is a terrible housekeeper." As the leader of the team, what will the RN do?
A) Ask the informant to be quiet
B) Include the information in report for the next shift
C) Ask the team member what the purpose was in sharing the information
D) Ignore the comment
8. Which statement most accurately defines intrinsic motivation?
A) Motivation that is directly related to a person's internal level of aspiration
B) Motivation that is enhanced by the job's environmental conditions
C) Motivation that is not shaped by personal values
D) Motivation that is not related to achievement
9. What does the good manager have to remember about creating a daily list?
A. It should remain changed once initial planning is completed
B. It is a planning tool, and thus must have flexibility in its implementation
C. It should include all the planner's short-term, intermediate, and long-term goals
D. It should be highly structured, thus decreasing the possibility of procrastination
10. Which statement is true regarding depiction of staff positions on an organizational chart?
A) They are depicted as unbroken lines
B) They are represented by double dotted lines
C) They are shown as a solid, vertical line
D) They are identified with a dotted line.
11. What does the Hawthorne effect implied about people?
A) Human beings under investigation will respond to the fact that they are being studied
B) Production will increase or decrease as light in a factory is increased or decreased
C) Membership in small groups forms social control
D) People are inherently good and will seek out work
12. What influences the quality of a decision most often?
A) The decision maker's immediate superior
B) The type of decision that needs to be made
C) Questions asked and alternatives generated
D) The time of day the decision is made
13. Which statment is true regarding career planning?
A. It is the employer's responsibility
B. It results in the spontaneous assessment of goals
C. It requires the development of a long-term plan
D. Functions best when the planning is episodic in nature
14. What does the term unity of command mean?
A) The number of individuals directly reporting to a manager
B) Having a limited number of top-level managers
C) Each employee having only one boss
D) A flexible structure that encourages participative decision making