Reference no: EM132770382

Question
Q1): Mrs. Clark has been working for her organization for past 6 years
and has shown consistently high performance over the time. Though she had been expecting a promotion for last 2 years, she is not promoted this year too. With a heavy heart and resentment, her absenteeism increased and performance declined. Her behavior is evident of her job dissatisfaction.
a): Identify the different components of attitude in this scenario.
b): Also identify what could be the constructive or destructive responses of Mrs. Clark's dissatisfaction from job?

Q2): Interpret the following behavior in the light of Hawthorne effect:
a): John has failed an exam while rest of his friends have passed with flying colors. He is now avoiding his friends and turning down any offer to hang out.
b): The productivity of production department increased exponentially after announcement of Ted as a "Star Employee".
c): The teacher instantly looked at the watch as Sarah entered late in the classroom.

Q3): Maria is the new Creative Head in an advertising company. She is the only woman in the entire department with around 10 males holding vast professional experience reporting to her. She has been assigned a new campaign of launching a cosmetic brand. While discussing the ideas for campaign, Maria realizes that the senior employees are reluctant to accept her creative style and female leadership. Considering the size of campaign, she is also planning to hire more people in her team but afraid of the cold response from the senior lot.
a): What, according to you, is/ are the reason(s) for the employees in Maria's company to behave in this manner?
b): What should Maria do in order to gain confidence and approval of the senior employees? Explain in detail with reasons.

Q4): Using your emotional intelligence, how will you respond to the following scenarios? Also state your reasons for each behavior.
a): You are a Customer Care Representative and a complaining client is yelling at you for poor customer services.
b): Mr. X is an annoying boss who is grumpy most of the time. He openly expresses his anger towards everyone. Suppose you have to leave early today due to an important family commitment. But upon request, Mr. X has out rightly rejected your leave application.
c): Sarah is one of the best performing employees in your organization. Being an HR Manager, one day you receive her resignation stating some personal reasons to be the cause of this decision. When you call her into your office regarding such a sudden step, she bursts into tears revealing the fact that she is unhappy with the attitude of her boss and can't take it anymore. You neither want to let Sarah go as she is an asset for the company nor her boss as he holds a good reputation in the company too.