Web-based appointment scheduling over calling

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Reference no: EM133890464

Question

You are a Certified Medical Assistant who works as a patient navigator. You assist several patients with various parts of their medical care, including scheduling appointments. Some of the medical facilities offer an electronic web-based scheduling system while others require you to call to schedule an appointment.

1. Describe the advantages and disadvantages of using web-based appointment scheduling over calling the office for an appointment.

2. Why do you feel an office would choose an electronic method over a traditional phone system?

3. How might the patient population affect this decision?

4. Is one option better than the other at helping you to stay organized and proficient at your job?

Reference no: EM133890464

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