Vehicle status updates, When communicating with customers

Vehicle status updates

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Reference no: EM134045280

Question

When communicating with customers and providing vehicle status updates, a best practice for a sales consultant is to Maintain multiple points of contact; the Service Consultant who opened the Repair Order hands it off to another service consultant who provides the customer with vehicle status updates, explanations of work performed and any applicable charges Do not allow any after-hour pick-ups as you will not be paid extra for it Send pictures or short videos of technicians describing worn items found to need additional service Be prepared to give discounts on services rendered but do not provide additional options for new repairs or services.

Reference no: EM134045280

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