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Below is a Use-Case Matrix for the major processes of the system. To keep this simple, all "maintenance" events, such as adding new salespeople, tasks, and technicians have been ignored.
Actor
Event (or Use-Case)
Trigger
Responses
Sales
Add author
Contact comes in by phone, direct mail response, etc.
Create Author in database
Generate author mailing labels
Update call information
Sales calls
Recall Lists
Sell a promotion option
Create new Promotion Sale in database
Production
Add book to the production process
Manuscript comes in from author
Create Book in database
Update book information
Completed promotions and ISBN registrations
Update Book information
(time)
Monitor status of book production
Daily
Generate Book Status Reports
Book "Shepherd"
Make new assignment
Decision by Book "Shepherd"
Update Task Work information in database
Send e-mail to technician
Technician
Complete assignment
Does work
Management
Monitor sales performance
Upon Request
Generate Sales Performance Report
Import sales from
e-commerce sites
Quarterly
Import and calculate sales information from e-commerce sites
Generate Royalty Report
Export production information
Update Author web site database
Example Simple Event Diagram
Example Temporal Event Diagram
Example More Complex Event Diagram
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