Urgent care facilities within the health care system

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Reference no: EM131719489

LearnScapes: Customer Service Scenario (Episode 3) LearnScapes – Overview The Chief Executive Officer of the Health Care System wants to improve patient care survey results in the urgent care facilities within the Health Care System. The perceived quality of service is the lowest rated area on the survey. As a Change and Process Management consultant, you will work with the Director of Quality Improvement of the Health Care System to analyze the current structure, process, and outcomes of the urgent care facilities. Based on the information you gathered from your meetings, provide the current quality improvement data and make recommendations for improvement. Type your recommendation (your response should be between 350-600 words). Don’t forget, you can use the notes you have taken throughout your interviews. Be sure to back up your recommendation with the analysis of the information gained from the staff.

Reference no: EM131719489

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