Understanding the customers needs and satisfaction factors

Assignment Help Operation Management

Reference no: EM132188928

How can collaboration IS support your business activities? (220 words)

Rewrite this answer by using ownwords free of plagrism as paragraph not points.

Southwest airline has an unique example of company that have always give value to customers and understanding the customers’ needs and satisfaction factors. Lower the production and operation cost and be unique company has always followed this practices. Company always believing on sayings " the customers is always right" and company frequently changing it's business process to providing maximum satisfaction to customers. Company has several Moto like superior efficiency, quality , innovation and responsiveness to customers and by this company giving added value and services to customers.

These are the following points made Southwest airline different from competitors-

1) The crew offering to enjoy your company.

2) Free to choose your own foveate seat.

3) Bags fly free .

4) Any change in flying schedule company will not charge from customers.

5) Customers can watch live and on demand TV - Free

6) Unique rapid rewards perk.

These are the service unique from Southwest airline and making company different from competitors . Unique selling point always attracting customers to take the service.

Reference no: EM132188928

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