Understanding and handling conflict management

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Understanding and handling conflict management successfully will be imperative in a leadership or management role, as conflict is inevitable in any organization. Let's say you have employee A who is upset about employee B not "picking up the slack" during busy times. Employee A thinks that employee B is constantly on their phone instead of working like everyone else. Employee A now comes to you and expresses their frustration about employee B. (*Side note: Employee A has made it very clear to others that they do not like employee B.)

What conflict style(s) would you use? Explain why. How would you respond to this situation? What advice or comments would you give employee A?

Reference no: EM133369795

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