Training increases revenue-reduction in very dissatisfied

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Reference no: EM13855304

Training increases revenue. The revenue could come from increased quality of the customer experience due to the impact of training. The numbers are percentages of customers in each satisfaction category six months before and six months after employees received their training. A key change is a reduction in the "Very dissatisfied - will never return" category of customers, which fell from 15 to 5 percent. What will this 10-percent change mean to the bottom line?

Before Training: (15%) Very Dissatisfied - will never return, (15%) OK, but would return, (70%) Satisfied - would return

After Training: (5%) Very Dissatisfied - will never return, (15%) OK, but would return, (80%) Satisfied - would return

Assume that the average revenue generated per month by a customer is $500.00. Also assume that you have 500 customers. What is the increased revenue due to the training for the past six months? What would be the revenue generated if you had 1,000 customers?

Reference no: EM13855304

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