The framework for customer relationship management

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Reference no: EM132209016

1. Describe the framework for customer relationship management (CRM) that the internal staff of your company might develop and implement.

2. Traditional buyer-supplier relationships revolve around financial considerations. Buyers and suppliers both try to get the best deals for their companies; often one’s gain is the other’s loss. Many firms today are valuing sustainable operations, which involves financial, environmental, and social responsibility. Explain how buyer-supplier relationships are evolving in this new environment.

3. What, if any, incentives can an employer offer employees to retire voluntarily? Can an employer require employees to waive their rights under the ADEA as a condition of receiving such incentives? Explain your answers.

Reference no: EM132209016

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