Special service for best customers

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1. Look back at the “Service Snapshot: Special Service for Best Customers” and discuss the social and economic trends that are impacting the customer service this company provides. Suppose you are a manager at a Hertz location. Discuss how you would incorporate new interactivity options.

2. Why should a business have a technology strategy/plan? What are some of the important characteristics and considerations of a technology strategy?

Reference no: EM132201664

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