Significant changes in the hospitality industry

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Reference no: EM134011577

Question

1. One of the most significant changes in the hospitality industry in the past two decades has been the introduction of the drive-through window in the quick-service segment. Analyze that development in terms of its dependence on technology-related software, hardware, and communication devices. Which of these do you think has had the most influenceon the development of the drive-through? Defend your answer

2. Increasingly, employers are using advances in technology such as monitors and surveillance cameras to both observe and reduce employee theft and to help ensure the safety and security of their assets. Placement of these devices in food and beverage storage, production, and, in some cases, service areas has become commonplace. Assume that you are employed by such a company. How would you respond to a guest who protested to you that he or she resented being videotaped while they dining? Draft a letter to that guest explaining your company's reason(s) for employing such a cost control method

3. Advances in technology are often associated with improvements in production-related cost control issues such as food and beverage preparation, purchasing, storage, and inventory. Technological advances, however, also influence human resource management. Identify three ways in which advances in technology have had a major influence on cost control in human resource management. Also, identify three ways you believe technology advancements will influence both job seekers and employers in the future.

4a. It is apparent that advances in software, hardware, and communication devices will continue to have an impact on foodservice managers and their operations. As you analyze the technology industry, which of these three areas do you believe will change the most in the next five years? What new uses for technologies do you foresee?

Reference no: EM134011577

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