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There are four copying center/file rooms serving a relatively large and active legal research firm. One attendant staffs each service room. The average arrival rate and service rate are the same for each room and are as follows: Arrival rate = 10.9 arrivals per hour Service rate = 14.6 services per hour The coefficients of variation of the inter-arrival times and the service times are both equal to 1. ? ?Although the relationships between the average number of arrivals and the average service capacity of each room seem to indicate that a line should rarely exist, most of the time a line of some length has been observed. Sometimes there is no line, and the attendant has nothing to do of any consequence. Management is concerned about this situation because of the lost effectiveness involved in having lawyers idle while researchers are waiting in line for files or other services, and because room attendants are sometimes not performing any work. ?Costs are given as follows: Cost of waiting time = $15.45/hour Cost of channel time = $6.30/hour ?How can management improve the utilization and reduce the queues? What are the cost implications of your suggestions? Consider the following possibilities: a. Add attendants to the present rooms. b. Combine the rooms physically without increasing the number of attendants. c. Combine the rooms physically and increase the number of attendants.
What is the benefit to a business organization of having capacity measures?
risk and quality management provide different methods tools and techniques to health care organizations to ensure that
During this discussion, talk about and examine the process(es) of collecting information security measures, how often do they need to be collected, what are the downsides of collecting and reporting the measures too frequently or too seldom.
Under which topic in operations management are models found?
Deegan is considering using overtime to increase the available assembly time. What would you advise Deegan to do regarding this option? Explain.
An import duty has the effect of all of the following except
You have recently been hired as a purchasing coordinator. Your primary product has an annual demand of 3,000 units, and you sell the product for $100 per unit. Before you arrived shortages (or backorders) were not allowed, but management would like t..
Provide an analysis of the behaviors of supply chain networks and supply chain drivers in your memo. Explain how supply chain impacts distribution of assets and resources.
A design team has narrowed its mechanical system options to the following two choices. Both meet the technical and performance requirements necessary for the project, making the final decision one of economics. Initial purchase price: $200,000, ..
Compare the economics of the concentrate business to that of the bottling business: Why is the profitability so different? Why doesn’t competition between Coke and Pepsi escalate out of control? Can Coke and Pepsi duplicate their success in non-CSDs?..
Explain organizational level needs assessment and explain person analysis from a needs assessment perspective.
The number of heart surgeries performed at Heartville General Hospital has increased steadily over the past several years.
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