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Operations Management class
You are the manager of a chain restaurant and company leadership has concerns younger diners are not as satisfied with the “dining experience” as older customers. This experience starts when the customer arrives at the restaurant and carries through until they walk out the door. In other words, there are many opportunities for the customer to observe the process, and along the way they formulate opinions that ultimate determine their satisfaction with the experience. If they are satisfied then they are likely to come back in the future. Given that repeat restaurant customers account for at least 33% of revenue, it is imperative customers enjoy the experience and return in the future.
The types of products / services a company provides and the target market it focuses on are strategic decisions, and they impact operations. In many industries, such as restaurants, both the product and how it is made are operational in nature.
You are the regional manager of a large sit down restaurant chain, and your national manager tasks you come with a product and service plan to redesign the menu and “dining experience” to attract more millennials to restaurants in your region. However, the national manager states that you can’t remodel your buildings due to a freeze on capital expenditures. The floor plans of the restaurants have to remain as they are, but you may change the product and service process. Post your plan and defend the approach you take.
How does your analysis affect the risk management strategies that Kilgore might choose to utilize?
How can service level agreements be monitored? Construct a short service level agreement first, then discuss how this service level agreement can be monitored.
A business operations center provides three core service functions to both internal and external clients.
How do the quality gurus define quality and which guru’s definition of quality do you think your organization aligns to?
What are the characteristics of properly set goals? What would cause removing your security clearance? What are the five methods of person analysis?
The current societal expectation is that a corporation should just make money legally and not worry about the local community or society or ethics.
Which approach do you feel is most conducive for success in the BIM environment? Why?
In addition, if the traffic conditions are miserable, there is a 60% chance that they will remain that way and a 30% chance that they will be fair in the next hour. In the long run, what percent of the time will traffic conditions be fair, tolerab..
List and explain, using examples, only five guidelines for writing effective radio commercials that address the distinctive characteristics of radio advertising?
Path–goal leadership is about how leaders can help followers reach their goals. Generally, what are the goals for the students in each of the different orchestras? What obstacles do they face? Achievement-oriented leadership is one of the four major ..
What access and data protection controls would you recommend Sony use to provide better security for unreleased digital films and e-mails?
Mergers and acquisitions are a common business strategy employed to achieve organizational goals through diversification, increasing market share, accessing new technology, acquiring intellectual capital, and leveraging knowledge. What is the best st..
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