Relevant documentation via email

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Reference no: EM133464727

Create BPMN for this scenario.

The process starts when a customer submits a claim by sending in relevant documentation via email. A customer representative at the car insurer checks the documents for completeness and registers the claim if documentation is completed; otherwise, the claim is returned. The Handling department then receives the claim and checks validity of the insurance. If the insurance is valid/active, a repair assessment is performed and then the repair is arranged with an outsourced garage (this is a sub-process) and payment is scheduled. If the insurance is not valid/expired, the handling department rejects the claim. The customer is notified about either outcome (rejection or claim acceptance) via email and the process is complete.

 

Reference no: EM133464727

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