Reference no: EM134033409
Work With Diverse People
Section 1: Self-reflection
In this section, you will reflect on your own perspectives and biases, and attitudes to diversity. As you move through your professional development day you will need to return to this section and complete additional entries.
Reflecting on your own perspectives and biases
Complete these entries before you join your group.
Write about your perspectives and biases related to diversity. Identify:
• how your perspectives and biases have been formed
• how your own culture and its community attitudes, language, policies and structures have impacted your perception of diversity. You may also reflect on principles related to managing diversity in the workplace.
How culturally aware do you believe you are? Explain your response.
Since completing your learning for this unit, reflect on and write about:
• the behaviours you have become more aware of and how you have made attempts to change these
• specific actions have you taken so far to improve your own cultural competence.
Think about two past situations/interactions where your biases or perspectives may have influenced your behaviour or decisions.
Write about each situation/interaction.
Write down, based on what you have learned since then, how you would respond now if you were in the same situation.
Describe the process you used to reflect on your own perspectives on diversity.
Complete these entries after you complete your first group activity.
List three ways that you demonstrated culturally sensitive verbal communication practices.
List three ways that you demonstrated culturally sensitive non-verbal communication practices.
Identify at least two things that you learned during this group activity.
Based on your experience during this activity, how do you think your interpersonal relationships with others (such as your friends, family or clients, once you are employed) might be impacted if they discussed their perspectives and biases?
Think about what each of your colleagues discussed during this activity and answer the questions below.
• How did you feel when they were talking about their reflections? Explain why you think you felt this way.
• Did anyone have reflections that you felt were very different to your own? Explain your thoughts.
• Based on your social interactions and expectations with the people in your group, were you surprised by what they shared during this activity? Explain your answer.
Reflect on your overall performance during this activity.
• How do you think you went?
• What do you think you did well?
• What would you like to improve when you join your next group activity?
Complete these entries after you complete your second group activity.
Reflect on your verbal and non-verbal communication techniques during this activity. What did you change when comparing your performance to the first group activity?
Your assessor joined in on this group activity as a colleague.
How did you feel during this activity when they spoke up and participated?
How did you respond?
Reflect on your overall performance during this activity and compare it to the previous group activity.
• How do you think you went?
• What do you think you did well?
• What would you like to improve when you do the next activity?
Complete these entries after you complete your role play.
Reflect on your verbal and non-verbal communication techniques during this activity. What did you change when comparing your performance to the first group activity?
What types of strategies did you apply when attempting to resolve the misunderstandings and/or difficulties that occurred during the role play?
What made you choose those strategies?
Now that you have finished all the practical activities, discuss:
• how your thoughts, feelings, perspectives and biases have changed from the time you started your learning for this unit until now
• one situation/interaction or similar that has made quite the impact on you
• how you will take your learnings into the future and use them in regards to your social expectations and interpersonal relationships.
Section 2: Group discussion
Your assessor will observe you during your group discussion as you discuss your self-reflections and listen to your team members as they share theirs. They will fill out this checklist based on your performance.
Review the checklist below to see what your assessor will be looking for.
Value and respect diversity and inclusiveness?
Listen carefully and respectfully to each person as they speak?
Respect each person's viewpoints and feelings as they discuss their reflections?
Ask questions respectfully and sensitively where they wanted more clarification or felt something was not quite clear?
Communicate and interact in a manner that demonstrates their limitations in terms of their self-awareness and social awareness?
Demonstrate the spirit of inclusiveness and diversity?
Communicate their own reflections in a way that each person in the group could understand?
Listen to and respond to questions from their colleagues respectfully?
Use appropriate verbal and non-verbal communication to develop effective relationships, mutual trust and confidence? Consider principles of cross-cultural communication when reflecting on these interactions.
Where language barriers and miscommunications occur, use effective strategies to communicate in the most efficient way possible?
Engage with the group in a manner that makes the environment culturally safe?
Seek assistance from interpreters or other persons according to communication needs?
Section 3: Diversity strategies
Document the strategies that your group identified during the discussion.
Indicate which strategy/strategies you contributed.
Your assessor will observe you during your strategy discussion and fill out this checklist based on your performance.
Review the checklist below to see what your assessor will be looking for.
Value and respect diversity and inclusiveness?
Use appropriate verbal and non-verbal communication to develop effective relationships, mutual trust and confidence?
Respond appropriately in the event of language barriers and miscommunications?
Engage with the group in a manner that makes the environment culturally safe?
Identify issues that could cause communication misunderstandings or other difficulties?
Attempt to sensitively resolve differences or difficulties, taking account of how diversity impacts the situation?
Seek assistance from others where communication needs may cause challenges or difficulties?
Section 4: Role play
Your assessor will observe you during your role play and fill out this checklist based on your performance.
Review the checklist below to see what your assessor will be looking for.
Value and respect diversity and inclusiveness?
Demonstrate the spirit of inclusiveness and diversity?
Engage with the group in a manner that makes the environment culturally safe?
Use appropriate verbal and non-verbal communication to develop effective relationships, mutual trust and confidence?
Identify issues that could cause communication misunderstandings or other difficulties?
Attempt to sensitively resolve differences or difficulties, taking account of how diversity impacts the situation?