Reference no: EM13919481

1. __refers to the tendency of people in groups to suppress contrary opinions.

Answer
Point-counterpoint
Groupthink
Devil's advocacy
Escalating commitment
Brainstorming

2. The ____ is the individual who is assigned the role of challenging assumptions made by the group.

Answer
group gadfly
multiple advocate
devil's advocate
brainstormer
inferior member

3. Managers are often referred to as

Answer
decision makers.
peace makers.
conflict creators.
unnecessary layer of employees.
profit suppressor.

4. Which of the following is the process of forming alliances among managers during the decision making process?

Answer
Networking
Socializing
Coalition building
Satisficing
Passing the buck

5. Which style is used by people who prefer simple, clear-cut solutions to problems?

Answer
Behavioral
Conceptual
Directive
Analytical
Classical

6. Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

Answer
Multitasking
Lines of authority
Work specialization
Autonomy
Team structure

7. Which of the following refers to the deployment of organizational resources to achieve strategic goals?

Answer
Planning
Controlling
Organizing
Leading
Strategic management

8. Which of the following is the basis for grouping positions into departments and departments into the total organization?
Answer
Departmentalization
Centralization
Decentralization
Formalization
Specialization

9 ____ are brought together as a formal department in the organization.

Answer
Cross-functional teams
Permanent teams
Formal teams
Ad-hoc teams
Task teams

10. Organization structure is defined as the

Answer
visual representation of the organization.
framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.
division of labor.
unbroken line of authority that links all individuals in the organization.

11. What is force field analysis?

Answer
The analysis of the forces that drive customers to a certain organization
The analysis of the forces that drive the organization of a company
The process of determining which forces drive and which resist a proposed change
The process by which an organization forces changes to occur

12. The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Answer
exploration
cooperation
entrepreneurship
idea incubator
horizontal linkage

13. Organizational development can help managers address problems such as erger/acquisitions, conflict management, and ____.

Answer
cultural changes
force field analysis
organizational productivity
organizational decline/revitalization

14. Creative organizations

Answer
are characterized by an unusually high number of routine jobs.
are loosely structured.
have little ambiguity.
have too many layers of management.
use a centralized decision making approach.

15. Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin

Answer
to gather more data.
to implement change.
to perceive a need for change.
to change the reward system.

16. ____ is the first step in attracting an effective work force.

Answer
Selecting the candidate
Choosing recruiting sources
Applying the matching model
Human resource planning
Initiating change

17. Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

Answer
Employment test
An assessment center
An application form
An affirmative action form
A Privacy form

18. ____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

Answer
Selection
Recruiting
Training
Developing
Planning

19. Which of these may include intelligence tests, aptitude and ability test, and personality inventories?

Answer
Assessment tests
Probability exams
Employment tests
Development tests
Culture exams

20. Which of the following means using computers and telecommunications equipment to do work without going to an office?

Answer
Telecommuting
Social Loafing
New social contract
Outsourcing
Realistic Job Preview

21. ____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.

Answer
Revelation
Exposure
Publicity
Innovative breakdown
Cultural barrier breakdown

22. The ability to interact effectively with people of different cultures refers to:

Answer
Ethnocentrism
Ethnorelativism
Pluralism
Stereotyping
Cultural competence

23. A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

Answer
primary culture.
preferred culture.
dominating culture.
monoculture.
pluralism.

24. Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

Answer
Globalization training
Human resource training
Cultural training
Diversity training
Empathy training

25. __________ is the belief that groups are inherently equal.

Answer
Ethnorelativism
Ethnocentrism
Pluralism
Geocentricism
Monoculture

MGT 500 FINAL EXAM PART 2

1. ________ conflict occurs when an individual perceives incompatible demands from others.
Answer
Attitude
Role
Personality
Perception
Ability

2. ____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

Answer
Person-job fit
Perceptual selectivity
Organizational citizenry
Projection
Perceptual grouping

3. Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

Answer
Authoritarianism
External locus of control
Introversion characteristic
Machiavellianism
Organizational citizenship

4. The extent to which a person's ability and personality match the requirements of a job is called:

Answer
person-environment fit
person-requirement fit
person-job fit
employee-organization fit
employee-environment fit

5. The Michigan researchers used the term ____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.

Answer
job-centered leaders
employee-centered leaders
initiating structure
consideration
impoverished management

6. Referent power depends on the leader's

Answer
formal title.
position in the hierarchy.
personal characteristics.
salary.
reward power.

7. ____ means being unpretentious and modest rather than arrogant and prideful.

Answer
Humility
Egotism
Altruism
Reserved
Assurance

8. The Leadership Grid used the two leader behaviors which were called

Answer
employee-centered and job centered.
consideration and initiating structure.
concern for people and concern for production.
relationship-oriented and task-oriented.
employee-oriented and relationship oriented.

9. Which of the following is the arousal, direction, and persistence of behavior?

Answer
Commitment
Motivation
Satisfaction
Rewarding behavior
Behavior modification

10. Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

Answer
Avoidance learning
Punishment
Positive reinforcement
Extinction

11. ____ describe the most basic human physical needs, including food, water and oxygen.

Answer
Self-actualization needs
Physiological needs
Esteem needs
Belongingness needs
Safety needs

12. The delegation of power and authority to subordinates is referred to as

Answer
need for power.
need for achievement.
empowerment.
passing the buck.
need of affiliation

13. ________ is an individual's belief about his or her abilities to successfully accomplish a specific task or outcome.

Answer
Self-control
Self-efficacy
Self-reinforcement
Autonomy
Delegation

14. The learned behaviors associated with being male or female are referred to as:

Answer
Racial roles
Ethnocentrism
Plurality
Stereotypes
Gender roles

15. ____ is(are) typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Answer
Nonroutine messages
Channel richness
Routine messages
Feedback
Nonverbal communications

16. The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Answer
leadership trepidation
public consternation
anticipation nervousness
communication medium
communication apprehension

17. Which of the following is the most familiar and obvious flow of formal communication?

Answer
Downward communication
Gossips
Horizontal communication
Upward communication
Vertical communication

18. The ____ conflict resolution style is best when maintaining harmony is important.

Answer
competing style
collaborating style
accommodating style
avoiding style
comprising

19. Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

Answer
Functional
Command
Virtual
Long distance
Task force

20. Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

Answer
An organization
A team
A committee
A council
Leadership

21. ________ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Answer
Attention to results
Team trust
Team responsibility
Team cohesiveness
Healthy conflict

22. Which of the following allows employees to see for themselves the financial condition of the company?

Answer
Open-book management
An economic value-added system
Activity-based costing
An inappropriate control system
Market value-added system

23. Net income divided by sales is the correct formula for calculating

Answer
return on total assets.
a current ratio.
a liquidity ratio.
profit margin on sales.
a corporate evaluation.

24. Which of these is based on a set of international standards for quality?

Answer
Quality circle
Corporate governance
ISO certification
Open-book management
Balance scorecard

25. ____ is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings.

Answer
Assets
Current debt
Net profit
Owners' equity
Liabilities