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1. The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ________.a. employee selectionb. recruitmentc. performance appraisald. organizational development 2. The "S" in the acronym for SMART goals stands for ________.a. straightforwardb. specificc. strategicd. support 3. Who is the primary person responsible for doing the actual appraising of an employee's performance?a. the EEO contact personb. the company appraiserc. the employee's direct supervisord. None of the above. 4. Because in most organizations there is a hierarchy of goals, employee performance standards should ________.a. make sense in terms of the broader organizational goalsb. be standardc. be decided by the top executived. All of the above. 5. Besides the supervisor, which of the following is available to managers as an alternative source of performance appraisal information?a. the employeeb. rating committeesc. peersd. All of the above. 6. Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait being evaluated. Then, you indicate the better employee of the pair for each pair. Finally, you add up the number of positives for each employee. In this case, you have used the ________ method of performance appraisal.a. forced distributionb. alternation rankingc. paired comparisond. graphic ranking scale 7. To protect against bias claims when using the forced distribution method, employers should ________.a. train raters to be objectiveb. appoint a review committee to review any employee's low rankingc. consider using multiple raters in conjunction with the methodd. All of the above. 8. All of the following are advantages of using the critical incident method for appraising performance except that:a. incidents can be tied to performance goals.b. it does not include a numerical rating.c. it provides examples of good performance.d. it provides examples of poor performance. 9. What is the fourth step in the Management by Objectives Method?a. set the organization's goalsb. set departmental goalsc. discuss departmental goalsd. define expected results 10. One personality study focused on how individual traits influenced the evaluations that students gave their peers. Raters who scored higher on ________ tended to give their peers lower ratings.a. opennessb. agreeablenessc. conscientiousnessd. extroversion 11. One way of reducing the problems of leniency or strictness in performance appraisals is to ________.a. consider the purpose of the appraisalb. be aware of the problemc. train supervisors to avoid itd. rank employees 12. When an employee's personal characteristics, such as gender, influence a supervisor's evaluation of his or her performance, the problem of ________ has occurred.a. stereotypingb. halo affectc. central tendencyd. bias 13. When subordinates provide feedback for supervisors, the comments should be anonymous because identifiable responses tend to result in more ________.a. critical ratingsb. inflated ratingsc. negative attitudes from managers receiving the feedbackd. All of the above. 14. The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals is called ________.a. career managementb. career developmentc. career planningd. organizational development 15. Responsibility for career development should always be left to the ________.a. employeeb. managerc. career success teamd. supervisor 16. What is another term for 360-degree feedback?a. multi-source feedbackb. upward feedbackc. wheel feedbackd. feedback loop 17. Direct financial payments include all of the following except:a. insuranceb. salariesc. incentivesd. wages 18. Which of the following is addressed by the Fair Labor Standards Act?a. child laborb. minimum wagec. maximum hoursd. All of the above. 19. According to the Fair Labor Standards Act, if a worker covered by the act works more than 40 hours, he or she will receive overtime pay at a rate of ________ of normal pay for any hours worked over 40 in a workweek.a. 150%b. 50%c. 125%d. 100% 20. Which of the following occupations is exempt from overtime and minimum pay provisions stated in the Fair Labor Standards Act?a. hourly cashiersb. data entryc. department headsd. none of the above 21. Under which condition is it acceptable for employees of the opposite sex to receive different pay for doing roughly equivalent work?a. it is never acceptableb. when the difference exists because of a merit systemc. when the difference exists despite similar responsibilityd. when the difference exists despite equal skills 22. The ________ prohibits discriminating against employees who are 40 years of age and older in all aspects of employment, including compensation.a. Civil Rights Actb. Fair Labor Standards Actc. Equal Pay Actd. Age Discrimination in Employment Act 23. The ________ allows a firm to borrow against employee stock held in trust.a. Employer Retirement Income Security Actb. Fair Labor Standards Actc. National Labor Relations Actd. Civil Rights Act 24. A ________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation.a. classb. pay gradec. benchmarkd. pay group 25. Which health benefit listed below is offered by almost all employers?a. wellness programb. chiropractic insurancec. medical care insuranced. mental health insurance
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