Reference no: EM132540573
SLAs use service quality metrics to express measurable QoS characteristics. Select two metrics from the list and provide a descriptive explanation of the importance of including these metrics in the SLA.
Please indicate the priority that should be placed on the metrics you selected when negotiating an SLA.
Availability - up-time, outages, service duration
Reliability - minimum time between failures, guaranteed rate of successful responses
Performance - capacity, response time, and delivery time guarantees
Scalability - capacity fluctuation and responsiveness guarantees
Resiliency - mean-time to switchover and recovery
Security - security measures such as anti-virus updates and patching
Respond substantively to at least two other students' posts. In your response posts, discuss what should happen when a provider doesn't meet agreed upon service levels or has missed the minimum performance standards specified in the agreement.
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