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Perceive service and expected service

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Reference no: EM131291117

What support service do buyers of your product/service want and need?

How can Sonic manage gaps between perceive service and expected service to satisfy customers?

What post sale service arrangements must Sonic make, and how would you expect these to affect customer satisfaction?

Reference no: EM131291117

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Perceive service and expected service : What support service do buyers of your product/service want and need? How can Sonic manage gaps between perceive service and expected service to satisfy customers?
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