Overheard talking about peer

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Two nurses were in an elevator at a local hospital where they were overheard talking about a peer. They were using obsenities to describe the peer and complaining that the nurse was lazy and not a team player. There were other people on the elevator including a nurse manager from another unit and a couple visiting a patient in the hospital. They were wearing blue scrubs that were the uniform of the unit where they worked. Consider this scenario as you answer the following questions? What professional standard was breeched by the nurses? What is the root of incivility? What is the responsibility of the nurse manager in this situation? If the hospital is an "at will" institution what ramifications might this have on these nurses? How might the nurses better manage this situation with their peer? How can incivility impact outcomes in healthcare?

Reference no: EM133791050

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