Outsourcing its customer service call centre management

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Assignment:

A pharmaceutical firm is considering outsourcing Human Resources (HR) benefits services for its employees and also is also considering outsourcing its customer service call centre management.

(a) List two risks for Benefits Services being considered for outsourcing (2 grade points) in first 2 boxes

(b) List two risks for Customer Service being considered for outsourcing (2 grade points) in last 2 boxes

Reference no: EM134028888

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