Other possible applications of technology in telemarketing

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1. What is CSA (compliance safety accountability) and is it still viable? Should it be available to the public? How do brokers like it?

Pick a company of your choice and design a PR commercial for them.

2. Technology:

The 3 M company offers an 800 number to assist its telecommunication equipment customers. The 3 M National service Center , located in St Paul , Minnesota, is staffed 365 days a year, 24 hours a day, with skilled technicians and coordinators. Through systematic questioning and a variety of facsimile , ASCH communication terminals, the latest monitoring and testing equipment, and a sophisticated on line computer system, the staff can isolate an equipment problem or operator error. The #M Center has found that in more than 30 percent of the calls, the equipment failure can be corrected in minutes, without dispatching a service technician.

Explain and discuss

Considering the other possible telemarketing roles besides customer service , what are the other possible applications of technology in telemarketing?

Reference no: EM132285263

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