Reference no: EM133754932

SCENARIO: You are the team leader for the front desk at RGV orthopedic specialists. Over the course of the last three months, you have noticed that the front desk check-in process is taking longer than normal. This orthopedic practice is a high-volume practice that has 7 physicians and 3 Physicians Assistants, and the providers see about 200 patients a day. The patient check-in process should take 7 minutes or less, but the process is averaging 10 minutes. The patient check-in process creates a backup of the patient at the registration desk, and this impacts the patient's time to see the provider. Patients and their families have expressed concerns about seeing their provider on time, and there is also information on the patient satisfaction survey about the check-in issues.Write one or two paragraphs explaining the opportunity for improvement, telling more about the problem, what happens when the process goes wrong, and who the customers that are affected when it goes wrong. Things to consider in the explanation are: why is this important? Why does this process need to be addressed now? You can also offer insight into what could happen if the problem is not addressed.