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1. Which business-level structure is organized around outputs and has a high level of centralization?
A. Functional
B. Product/market
C. Project matrix
D. Network
E. TQM
2. A strategic control system helps managers to assess the relevance of the organization's strategy:
A. To its profitability
B. To its progress in the accomplishment of its goals
C. To the needs of its employees
D. In order to specify product line extensions
E. To its competitors' strategies
3. When managers are trying to anticipate changes in the internal and external environments, they are using:
A. Feedforward control
B. Vertical control
C. Feedback control
D. Horizontal control
E. Integrative control
4. Which type of control provides managers with information concerning outcomes from organizational activities?
5. Common feedback control systems include all of the following except:
A. Strategic surveillance
B. Ratio analysis
C. Financial audits
D. Budgets
E. Social audits
Define each and give example-experience goods-search goods-advertising as information-advertising as persuasion-administered prices.
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