Organisations continuous improvement processes

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Neeta has organised a session to review Brenda's individualised plan. Neeta notices that since she first met Brenda, she has moved into a different house. Neeta confirms the new address details with Brenda and makes changes to Brenda's personal details and case file.

Later, when asked for feedback, Brenda's family tell Neeta that they feel like they were not included in the updating of the individualised plan, and their role was not clarified.

How could Neeta use this situation to influence the organisation's continuous improvement processes?

Reference no: EM133837768

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