Neutral fact finding-mediation and arbitration are

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Questions

1. To be classified as an academic health (medical) center, which of the following must be included?

a. Medical school

b. At least one professional school in addition to a medical school

c. Teaching hospital or health system

d. All of the above

2. Neutral fact finding, mediation, and arbitration are:

a. Used exclusively outside the healthcare field.

b. Types of alternative dispute resolution.

c. Common to most commercial contracts.

d. Used by clinicians to resolve patient problems.

3. Quality improvement (QI) and quality assurance (QA) differ because:

a. QI's focus is finding fault and correcting it; QA does not.

b. QA's focus is to work with staff members so they do better.

c. QI's focus is to improve processes; QA is to find problems.

d. QA's results have proven themselves superior to QI's.

4. HSOs, especially hospitals, adopt new technology because it:

a. Improves competitive position.

b. Is expected by patients.

c. Is demanded by LIPs.

d. All of the above.

5. Ends-means is one type of decision. The others are:

a. Programmable-nonprogrammable and administrative-operational.

b. Administrative-operational and policy-procedural.

c. Programmable-nonprogrammable and recurring-nonrecurring.

d. Policy-procedural and recurring-nonrecurring.

6. Decision criteria are used to select the best solution. Decision criteria include:

a. Advantage-disadvantage analysis.

b. Cost-benefit analysis.

c. Feasibility of implementation.

d. All of the above.

7. According to the competency-based model for healthcare CFOs, which of the following desired transitions is true for the CFO?

a. From external focus to internal focus

b. From strategic leadership to technical leadership

c. From risk minimizer to risk acceptor

d. From risk minimizer to risk quantifier

8. The primary responsibility of internal auditors is to:

a. Protect the organization from fraud, error, or loss

b. Prepare the financial statements

c. Perform compliance audits

d. Assure quality patient care

9. Discuss the effects of medical technology on health services. Include A) types of technology, B) effects of technology on health status, and C) effects of technology on healthcare costs.

Reference no: EM134005863

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