Measures that would help demonstrate improvement over time

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Last year, the hospital admitted 20,925 inpatients. For 1,000 of these patient admissions, congestive heart failure (CHF) was documented as the primary or secondary diagnosis. Of these CHF patients, 48% were female and 52% were male, with an average (mean) age of 63. Approximately 50% of these patients had a history of CHF, with the other 50% being newly diagnosed. The average length of stay in the hospital for these patients (with CHF as a primary or secondary diagnosis) was 4.2 days. The payer mix for the group was: 50% Medicare 40% Insured through employment 10% Indigent (charity) As part of the hospital's three-to-five year plan to excel in cardiac services, the hospital has decided to focus on CHF as one of its goals this year. Step 2: Post a ~200 word narrative response onto this Discussion Board by Wednesday. Be sure to include: The customers and their expectations, A system model for improvement from the readings, Measures that would help demonstrate improvement over time.

Reference no: EM133901129

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