Reference no: EM134044568

Question

SPOON electricals is a manufacturing facility that produces electronic components. The factory has over 500 workers, including assembly line operators, technicians, and administrative staff. The factory has recently experienced a rise in workplace stress-related incidents, leading the management to bring in an Employee Assistance Program (EAP) counsellor to provide onsite counselling services. One Monday morning, and Sarah, the EAP counsellor, arrived at the factory, where she has set up a designated counselling space. John a 35-year-old, an assembly line operator, has been experiencing severe work-related stress and anxiety, and his supervisor who is her neighbour and a close friend has referred him to Sarah for counselling. Sarah is a Chinese who recently moved to the country and have difficulties with comprehending deep English accent. Sarah welcomes John into her counselling room, a small, private area away from the factory floor. They sit down, and Sarah begins the session by asking John about his concerns and feelings. John opens up about the relentless pace on the assembly line and the work pressure, unrealistic production quotas, and concerns about his job security. He also shares personal issues, including strained relationships at home due to his constant stress. John says he does not need help but needs his work load reduced. He also complains about been forced by his supervisor to come for a counselling session which he never asked for.

1. What are some of the ethical challenges Sarah is possible to have based on this case.

2. How best can she handle these challenges?