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The objective with the assignment is to make a strategic decision for a selected case company, aiming to establish a sustainable competitive advantage that results in superior economic returns
Describe and analyze the specific business situation that the selected case company is facing (externally and internally) - what is the problem?
Formulate the strategic choice that you are going to make...ex. how does a global company use digital technology to build competitive advantage?
Describe and analyze the strategy best suited to the specific business situation - what is the solution
Discuss/motivate why and how the strategy is the right one
Should contact center leaders abandon traditional customer service metrics and move to a new model? If so, what should that new model be? If not, why do you feel that existing metrics should remain?
Who is the recipient of risk reports in your project? If no reports are required, how would you propose to relay risk management to stakeholders or customers?
What strategic issues does this organization/company face in the next year? Next five years?
A ppt consisting of 5 slides 4 points per slide and a memo elaborating on the slides for the memo - Should be based on concepts from the strategic management textbook by Dess Lumpkin Eisner and McNamara.
Strategic layers what order would they be in and why?
What do U.S. laws require a financial company to do in regard to sharing information that it has collected on its customers?
What is strategic planning? How does it differ from other forms of planning? Why is the strategic planning process important to entrepreneurs in starting a new venture?
Productivity is measured by the ratio of outputs to inputs. Some organizations use a partial measure of productivity to measure actual operations, such as a restaurant using number of customer meals per labor hour.
Identify the significant developments that are occurring related to global integration and what implications does this have for the technology that an organisations might use in its supply network?
List some categories of risk faced by managers. What categories of risk are most crucial for the firm's profit? Provide examples of strategies to eliminate, mitigate, or insure against these risks.
Discuss some of the inherent difference between for-profit and non-profit organizations that influence different approaches to evaluation for each.
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