Reference no: EM133180282
Make a interview guide for your assigned posting. Your interview guide must include the following:
- Make two (2) behavioural interview questions per competency. Written in the appropriate way for behavioural interview questions.
- Make one situational interview questions per competency. Written in the appropriate way for situational interview questions.
- Create two organizational fit questions.
Here is the competency that I have made
Effective listening:
The reason for picking this competency is because as a part of customer service rep for the company, it is very crucial to understand what the member needs are and what they would like to know. By making feel members special by effectively listening to their concerns helps to build a better relationship with the member and as well as portraits a good brand image of GoodLife Fitness.
Approachability:
It is important as a motivator at GoodLife Fitness to have a personality which is easy to approach and to talk with. As the role indicates, it demands someone who is positive, warm and inspires the members to achieve their goal. This competency is necessary to help members feel less stressed when situation arises and put them at ease. Helps to build a good rapport building ability which indirectly makes them a good listener.
Customer Focus:
Members of Goodlife fitness needs someone who is focused on delivering high quality of experience to all the members as well have proper knowledge regarding the programs, services of the organization. Thus, customer focus is a very important competency in any candidate as it would help build, establish, and maintain excellent customer connections.
Order of Importance
Customer Focus
Approachability
Effective listening
THIS IS BASED ON THESE REFERENCES
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
What is a Customer Service Representative (Motivator)?
We call our Customer Service Representatives 'Motivators' because their passion lies in supporting our members to make a positive change. Motivators are the face of GoodLife Fitness, and as such are the driving force behind our renowned member experience. Our Motivators deliver high quality experiences and are considered the information source for all members and prospective members.
What will you be doing?
- Create a positive and non-judgmental environment where you can motivate and inspire every member to meet their fitness goals
- Meet our members needs when they arrive, while they work out and when they leave
- Sharing your passion and positive attitude to make our members day
- Take part in our commitment to create a clean and member focused club environment
- Handle member questions and concerns with respect and professionalism
- Share your knowledge of our amazing classes, programs and services and book appointments to accommodate member's needs
Do you have what it takes?
- Naturally positive and caring individuals who are excited to motivate and inspire others
- Passionate about fitness!
- Comprehensive understanding of what it means to go 'above and beyond' for club and team members
- Strong multi-tasking, communication and problem solving skills
- Flexible and dependable
- Ability to work (and think) on your feet for long periods of time
- High School diploma, or working on completion
- CPR certification required within 3 months of employment
What's in it for you?
- Making connections with members and staff and being a valuable asset to your club and team
- Putting smiles on faces and being part of a positive and fun environment
- Ongoing training and development with career growth opportunities
- rewards through monthly incentives and contests
- FREE Fitness membership and perks!
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.