Reference no: EM133036576

1) As a customer service representative, you should ensure that you maintain a high level of professionalism in your role. Describe how you could use any two (2) personal development strategies to assist you in remaining professional in your role

2) In an effort to provide quality service to customers, most supervisors will try to identify the factors that may hinder the achievement of their team's work plan. Identify any two (2) of these factors and discuss two (2) impacts that they may have on the team's performance.

3) It is believed that our co-workers are our internal customers. You tend to agree with this statement. defend your reason for agreeing with this statement.

4) Supervisors and their teams are expected, from time to time, to contribute to the development of appropriate customer services strategies at the company.

a ) Suggest any two (2) customer service strategies that a firm in the financial sector may develop and implement.

b ) Explain one (1) way in which the customers may benefit from these strategies.

5) As a part of its strategic plan, the Wealth and Prosperity Bank (WPB) recently embarked on a drive to provide the best quality service to its customers. In which two (2) ways do you think the bank will benefit from this drive?