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Learning of employees and customers

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Reference no: EM13893031

Write an essay (250 words) answering the following questions.

In what ways has the learning of employees and customers changed as a result of their ability to use the Web, and how would this change the interaction between them during the purchasing process?

b. How can retail organizations promote learning at the individual, department, and store level to improve salespeople's ability to manage customer needs?

c. What is the result from having customers make "extra purchases" related to the store's performance?

Reference no: EM13893031

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