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Two college graduates, sam and tom, recently joined the same coporation as adminitartive assistants, sam and tom work long hours , are busy helping the clients by answering emails and phine calls and high tight dedlines for completeing their projects. they are under constant pressure to assist the clients, answeer their questions as well as support the company's project team. tom is increasingly fatigued and demotivated and has taken several days of sick leave while sam is getting the work done and seems to enjoy the challenges.
Does sam and tom job require engaging in emotional labour? give specific examples
Using the emotions, attitudes and behaviour model, explain why sam and tom react differently to the same environment. provide specific examples for each component of the model.
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.
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This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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