Reference no: EM133822910

Questions

1. Interpersonal problem solving refers to the resolution of conflict using

a. smoothing.
b. avoidance.
c. confrontation.
d. compromise.
e. negotiation.

2. _____ is based on disagreements between two or more individuals in an organization.

a. Intergroup conflict
b. Intersender conflict
c. Interpersonal conflict
d. Interrole conflict
e. Interteam conflict

3. Punishment involves the use of _____ power.

a. referent
b. expert
c. legitimate
d. reward
e. coercive

4. During surgery, surgeons make quick decisions knowing the consequences of a wrong one. They are most likely to feel stress due to _____ demands.

a. task
b. physical
c. role
d. interpersonal
e. creative

5. A person's ability to get along with others in an organization is known as

a. locus of control.
b. authoritarianism.
c. agreeableness.
d. conscientiousness.
e. Machiavellianism

6. If subordinates perceive themselves to have a lot of abilities, they are most likely to

a. support an authoritarian leader.
b. resent managers who delegate work.
c. resent participative leadership.
d. support a controlling leader.
e. resent directive leadership.

7. Theresa gets her energy from solitude, prefers detail-oriented concrete projects, and bases her decisions on logical reasoning. Based on the Myers-Briggs framework, Theresa can be differentiated as a(n)

a. extrovert.
b. perceiving type.
c. thinker.
d. judging type.
e. intuitive.

8. Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has

a. low effort-to-performance expectancy.
b. moderate performance-to-outcome expectancy.
c. low performance-to-outcome expectancy.
d. high effort-to-performance expectancy.
e. moderate effort-to-performance expectancy

9. In general, as teams become more cohesive, their members tend to

a. conform more to norms.
b. have differing performance norms.
c. become less satisfied with the team.
d. interact less frequently.
e. become less attracted to the group.

10. An organization is said to achieve a perfect person-job fit if it can

a. measure the performance dimensions of an employee.
b. make approximations of employee skill levels and improve them.
c. take advantage of the person's abilities and exactly fulfill his needs.
d. create a psychological contract with a prospecting individual.
e. meet the person's needs irrespective of his ability to contribute to it

11. Newly divorced people often join support groups for

a. group goals.
b. instrumental benefits.
c. interpersonal attraction.
d. need satisfaction.
e. group activities.

12. Which of the following is a task characteristic that may neutralize or substitute for leadership?

a. Collective hysteria
b. Conformity
c. Intrinsic satisfaction
d. Bystander apathy
e. Groupthink

13. Which of the following statements about the grapevine is true?

a. It is a formal network of communication.
b. It is limited to the boundaries of an organization.
c. It is a useful way to transmit confidential information.
d. It can permeate an entire organization.
e. It should be avoided when information needs to be transmitted quickly.

14. Chandra has been a bank manager at the same bank for 35 years. She is vital to the bank and has a high level of autonomy and variety in her work. When she speaks about the bank, she often says things like "we offer a variety of account options to our customers." Chandra is exhibiting

a. high organizational commitment.
b. high self-esteem.
c. Machiavellianism.
d. authoritarianism.
e. cognitive dissonance.

15. A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) _____ communication network.

a. all-channel
b. Y
c. circle
d. wheel
e. chain

16. When is downward communication most likely to occur?

a. When a manager sends project details to a subordinate
b. When an employee engages in grapevine communication
c. When a team member gives suggestion to a team leader in an official meeting
d. When an employee lodges an official complaint against a colleague
e. When an employee sends a resignation letter to a manager

17. While Walter says that he cares about his employees, he interrupts them every time they need to talk to him about something and brings the conversation around to his own contributions. This is an example of _____ conflict.

a. person-role
b. interrole
c. intrasender
d. intersender
e. intergroup

18. When followers react favorably because they identify in some way with a leader, the leader is said to possess _____ power.

a. referent
b. expert
c. legitimate
d. reward
e. coercive

19. According to the two-factor theory, which of the following is a hygiene factor that influences an employee's satisfaction or dissatisfaction?

a. Working conditions
b. Achievement
c. Recognition
d. Advancement and growth
e. The work itself

20. Which of the following is an example of organizational barriers to effective communication?

a. Reluctance to communicate
b. Conflicting or inconsistent signals
c. Predispositions about a subject
d. Credibility about the subject
e. Status differences

21. In what common form of executive compensation are senior managers able to buy shares in the company at a predetermined fixed price?

a. ESOP
b. Profit sharing plan
c. Stock option plan
d. Gainsharing plan
e. Scanlon plan

22. A(n) _____ leader is likely to be a person capable of carrying out both task specialist and socioemotional roles effectively.

a. coercive
b. bureaucratic
c. situational
d. informal
e. autocratic

23. _____ can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

a. Executive support systems
b. Transaction-processing systems
c. Management information systems
d. Decision support systems
e. Artificial Intelligence

24. A(n) _____ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

a. quality circle
b. interest group
c. work team
d. task group
e. functional group

25. Ashley sent an urgent text to her Julio, her supervisor, requiring immediate action. Julio was in a senior management meeting and had his cell phone turned off. This is an example of

a. relevance.
b. semantics.
c. decoding.
d. noise.
e. timeliness.