Reference no: EM133959534
Questions
1. Directionality has to do with:
a. the content of communication.
b. the flow of communication.
c. the mindsets of participants-in-communication.
d. All of the above.
2. The role that organisational members occupy can influence the process of communicating change. These include:
a. inter-role relationships.
b. boundary-spanning roles.
c. the role of gatekeepers.
d. All of the above.
3. Channels of communication refer to the many different media through which the change message can be 'packaged' and issued and include, hard copy messages, face-to-face interaction and other electronic forms of information transfer such as email and video-conferencing. True or False?
True
False
4. Poor communication:
a. can lead to organisational silence.
b. can be the result of the screening and dilution of change messages.
c. Both a and b.
d. Neither a nor b.
5. Possible outcomes of organisational silence include:
a. feelings of alienation in employees.
b. perceptions of psychological contract breach or violation.
c. a loss of organisational commitment and erosion of employee engagement.
d. All of the above.
6. As one of Clampitt et al.'s five basic communication strategies, underscore and explore involves:
a. showering employees with information in the hope that they will be able to retrieve the information they require.
b. communicating core issues related to proposed change but not providing the opportunity for employees to discuss their concerns.
c. focusing attention on a limited set of fundamental issues linked to the change whilst giving employees the creative freedom to consider the implications of such issues.
d. withholding information and sharing it only on a need-to-know basis.
7. The tell and sell communication strategy is underpinned by which assumptions?
a. Managers possess all the information they need and the input of their subordinates is usually of little value to the desired change.
b. All key stakeholders have much to contribute to the change process and should be given the time to explore its implications of change.
c. Management is in the best position to know what the critical change issues are although there is need to remain attentive to the concerns of stakeholders.
d. Information is power and secrecy is a means of controlling the change process and minimising resistance.
8. As one of Kirkpatrick's three keys to successful change, effective communication aims to:
a. create shared understanding.
b. identify communication barriers and establish rapport between change agents and stakeholders.
c. clarify the meaning of change messages which can be distorted over time.
d. All of the above.
9. Axley's communication audit framework contains a set of fundamental questions that can enable accuracy in meaning and a shared understanding around the proposed change but can not really inform its implementation. True or False?
True
False
10. Framing refers to:
a. the use language to shape or modify particular interpretations of a particular change project.
b. the possible use a mix of symbolic language and plain-speaking to ensure commitment to change and the achievement of its intended outcomes.
c. Both a and b.
d. Neither a nor b.