Ground transportation services

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Reference no: EM133959532

Question

C: Ground Transportation Services

Transportation Services has 6 vehicles stationed at Health Center Main to transport disabled patients to other Health Center sites and patient residences. During the evening hours, it has been determined that patient transportation request follow a Poisson distribution with a mean of 6.6 per hour. Service time is exponential with a mean of 45 minutes per patient. Assume that there is one patient per vehicle.

1. On average, what percentage of the time is each vehicle idle?

2. How many patients are typically waiting for a vehicle?

3. How long does a patient usually have to wait for a vehicle?

4. If a patient calls Transportation Services at 8:00pm, to return home during the evening, when should they expect to be home?

5. The managers are considering reducing to four vehicles for cost savings. What are the implications for the patients and drivers?

Reference no: EM133959532

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