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As an external organizational development (OD) practitioner and have been invited to take on the challenge presented below;
Situation: Executive leadership at a mid-sized based hospital has seen a gradual trend of increased turnover and absenteeism, along with more frequent and severe complaints made by patients towards staff. Leadership attributes this to issues surrounding decreased staff morale, lowered physician satisfaction, and ongoing concerns with leadership's effectiveness. Despite increased wages from the applicable collective agreements, these trends have continued. Executive leadership has invited you to speak with them about contracting with the hospital to help resolve these issues.
Challenge: Increasing employee morale and satisfaction.
Question #1: What to do an external OD consultant?
-Accept the meeting request from the potential client?
-Implement the process of OD?
-Suggest an interventional approach?Question #2: How will you determine the success of the OD initiative?
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