In order to manage conflict between others effectively

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Exercise for Diagnosing types of ConflictSSS Software Management Problems

In order to manage conflict between others effectively, it is important to be aware of early warning signs. It is also important to understand the underlying causes of disagreements. Conflict that is unmanaged, or managed ineffectively, interferes with workgroup performance. A key to managing conflict effectively is recognizing it in its early stages and understanding its roots.

Read the memos, faxes, voice mail, and email messages that follow. As you examine each of these documents, look for evidence of organizational conflicts. Identify the two conflicts that you think are most significant for you to address in your role as Chris Perillo. Begin your analysis of these conflicts by identifying their likely sources or causes. Use Figure 7.1 as a diagnostic tool for identifying the type of conflict, based on its source and focus. Prepare to present your analysis, along with supporting evidence from the memos. Also, share your ideas regarding how this analysis of the causes of conflict would influence your approach to resolving the conflict.

Reference no: EM133945036

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