In defining the value equation

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Reference no: EM132254530

1. In defining the value equation, there are four components. Which of the following is not one of the variables?

Clinical quality

Process excellence

Out-of-pocket cost

Service acquisition cost

2. The ease with which a customer can access a clinic is represented by which variable in the customer value equation?

Access quality

Service acquisition cost

Process quality

Facility ease quality

3. True or False? Trying to fill excess capacity is a goal of the sales era.

True

False

Reference no: EM132254530

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