Illustrates key steps for interacting with disgruntled guest

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Reference no: EM133891762

Training Design Activity: HOW EFFECTIVE IS THIS TRAINING?

Answer both parts of the question. (1) To what extent do you feel these training activities are well designed? (2) What would you change (how can the training design be improved)

(what would you add/remove; do differently)?

1. Handling Guest Complaints

Conduct a lecture on the importance of effectively handling guest complaints. Proceed with a video that illustrates key steps for interacting with disgruntled guests. Provide a case study with problem situations and ask trainees how they would respond. Conclude with a discussion on how trainees can apply customer service skills on the job.

2. Sexual Harassment

Provide employees with a manual to take home and read. The manual highlights the importance of maintaining a harassment free workplace and discusses different forms of harassment. After a week, administer a written test that addresses various components of the manual.
3. Opening a Bottle of Wine Show a video on how to properly open wine. Verbally quiz trainees on the key steps. Invite one trainee to practice in front of the group.

4. Teamwork

Invite trainees to come in on their day off. Start the session by having the trainees identify one interesting thing about themselves. Have a pizza party and watch the movie "Miracle," which follows the true story of the legendary 1980 U.S. Olympic Hockey team.

Reference no: EM133891762

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