Identifying the lists of stakeholders

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1. What steps can you extract from this process? Classify these steps into Value Adding (VA), Business Value Adding (BVA), and Non-Value Adding (NVA).

2. Identify given wastes in the process and classify them according to the seven (7) types of waste.

3. Conduct a stakeholder analysis by identifying the lists of stakeholders that you would interview. For each stakeholder, discuss what types of issues you would expect him or her to raise (hypothesized issues), and what questions would you ask each stakeholder (in order to determine if these hypothesized issues indeed exist)?

4. Assuming that conducted interviews and the data from applicant surveys reveal that the major issue faced by the university is that students have to wait too long to know the outcome of their application. And it often happens that by the time a student is admitted, the student has decided to go to another university instead. Choose one (1) qualitative tool/technique (Issue register, Pareto analysis, Cause-effect diagram) to analyze/document this issue. Then, recommend solutions for the student admission process of ABC University.

Reference no: EM132884583

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