Reference no: EM133862538

Case study

David is a 58-year-old cardiac patient who had been verbally aggressive over the last two days since he has been admitted to the ward. You have been asked by the manager to have a chat with David to see how he is feeling.

a) Define what a closed-ended question is. Provide at least two (2) examples of closed-ended questions you would use with David as you chat with him.

b) Define what an open question is. Give two (2) examples of open ended questions you would you use with David as you chat with him?

c) Define the term 'Active Listening' and provide at least one (1) example of how this could be used when chatting with David.

d) Identify what constitutes effective communication in nursing? List at least six (6) points and provide an example of each.

After a while, David becomes both verbally and physically aggressive. He says that 'you are the worst nurse and do not care about him and he wants to leave. He pulls out his intravenous cannula in his arm and begins to throw things around the room.

a. Describe de-escalation and provide an example of a de-escalation strategy.

b. Explain the benefits of a debriefing process and explain why it would be useful following this situation

c. Your supervisor provides you with some feedback on how you handled this situation, identify at least three (3) strategies you could use to effectively receive feedback.