Reference no: EM133939073

Consider the following scenario:

CozyHome was built 22 years ago in what is now a deteriorating area of the city. It is home to 60 long-term residents. For several months, CozyHome residents and the administrator have been asking the board for repair and safety work to be completed. Nothing has been done.

The chair of the board (COB), wants CozyHome to relocate to another area of the city. The COB's plan includes spending millions of dollars to build a new 25-bed structure about 30 miles away. The new location is an affluent area of the city that already has several long-term care facilities. If this happens, CozyHome would be demolished. However, there are serious ongoing efforts to rebuild this part of the city, and city officials are anxious for CozyHome to stay at its current location.

The price to stay in the new facility would exceed what the current CozyHome residents are able to pay. Also, the new location would be too far for staff and the residents' family members to drive. There are no other affordable long-term care options for many of the residents.

The COB just had a "confrontational" phone conversation with the administrator of CozyHome. The COB threatened to terminate the administrator if she was unwilling to support the construction of the new facility. In response the COB shouted, "The bulldozers will be there to demolish CozyHome in 90 days!" Then, the COB abruptly hung up the phone.

There is a board meeting next week. The administrator, the director, and the chief of nursing from CozyHome have been told to attend. Each of these professionals opposes the COB plan to demolish CozyHome.

· Based upon the readings regarding conflict and negotiation, what would you suggest that the administrator, director, and chief of nursing do in response to the confrontational phone call from the chairman of the board? How should they prepare for the upcoming meeting and negotiations?

· What would you suggest that the members of the governing board do to prepare for the meeting and negotiations?

· Propose two to three ground rules for the meeting that will lead to productive negotiations and assist both teams in exploring potential win-win solutions.

· Identify at least three approaches to reduce interpersonal conflict and increase the chances of reaching the closure and implementation stage of the negotiation process.